Virgin Mobile USA customer reviews? How is Virgin Mobile USA rated on BBB, Yelp, Glassdoor, or Reddit?

Is Virgin Mobile USA legit? How are Virgin Mobile USA's customer reviews and ratings? Do people complain about Virgin Mobile USA? Is Virgin Mobile USA a scam?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
147
Posted Jul 14, 2018

Yelp

Generally, the feedback on Virgin Mobile USA on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with Virgin Mobile USA locally are have had some issues Virgin Mobile USA's customer service, but generally have had a satisfactory experience with them.

You can see Virgin Mobile USA's Yelp reviews here.

Better Business Bureau (BBB)

Virgin Mobile USA has a mid-range to positive rating on BBB of between B- to B+. The Better Business Bureau has enough data on Virgin Mobile USA to assign a grade to them, and they've assigned them a generally positive score. Most likely, Virgin Mobile USA has responded in a timely fashion to the majority of customer complaints such that most customers have been satisfied and the BBB has recorded a generally positive score for the company. It is possible that some customer complaints were not resolved to the satisfaction of the customer, leading to a slightly decreased BBB rating.

You can see Virgin Mobile USA's BBB rating and scorecard here.

Glassdoor

Virgin Mobile USA has neutral to slightly positive feedback on Glassdoor. Out of 27 ratings Virgin Mobile USA has received a 3 star rating by current and former employees. This indicates that Virgin Mobile USA likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Virgin Mobile USA's Glassdoor reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Virgin Mobile USA.

Generally, the feedback on Virgin Mobile USA among Redditors has been negative. Most of the responses to this thread about Virgin Mobile USA were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on Virgin Mobile USA here.

Update
As of Saturday, Amazon is offering 30% off select Virgin Mobile USA itemsGet this deal >>
This user rated Virgin Mobile USA's customer service: 4.0
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Knoji Staff
147
Posted Jun 21, 2018

Hang tight, our team of researchers is out looking for the answer to this question now. We're currently researching Virgin Mobile USA's website and FAQ pages as well as other online sources. We'll also try contacting Virgin Mobile USA directly to try to find an answer to this question. Check back in a bit to see if we've found the answer.

This user rated Virgin Mobile USA's customer service: 1.0
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Get Virgin Mobile USA
Rated 3.9 - 41 reviews
virginmobileusa.com

About Virgin Mobile USA

Virgin Mobile USA is a major company operating the e-commerce site virginmobileusa.com. Virgin Mobile USA sells its products and services in the prepaid cell phones vertical, offering discounts and promo codes to its customers infrequently. Virgin Mobile USA has good ratings among shoppers on Knoji, with 41 ratings and an average rating of 3.9 stars. Virgin Mobile USA scores well compared to other brands in the prepaid cell phones industry, providing 6 e-commerce features to better serve its customers.

Virgin Mobile USA's Features Scorecard

Shipping & Returns Policies
Free Shipping:
Maybe
It appears that Virgin Mobile USA may not offer free shipping currently. Virgin Mobile USA free shipping >>
Free Returns & Exchanges:
Maybe
International Shipping:
Maybe
Payment Options
Debit & Prepaid Cards:
Maybe
PayPal:
Maybe
It appears that Virgin Mobile USA may not accept PayPal currently. Virgin Mobile USA PayPal >>
Apple Pay:
Maybe
It appears that Virgin Mobile USA may not accept Apple Pay currently. Virginmobileusa.com Apple Pay >>
Amazon Pay:
Maybe
Google Pay:
Maybe
It appears that Virgin Mobile USA may not accept Google Pay currently. Virginmobileusa.com Google Pay >>
Discount Policies
Promo Codes:
Yes
Virgin Mobile USA supports a promo code box on their website. Check the Virgin Mobile USA promo codes page for the latest coupon codes from Virgin Mobile USA. Virgin Mobile USA promo codes >>
Sales:
Maybe
Black Friday Ad:
Maybe
It appears that Virgin Mobile USA may not offer Black Friday ad currently. Virgin Mobile USA Black Friday ad >>
Cyber Monday Ad:
Maybe
It appears that Virgin Mobile USA may not offer Cyber Monday ad currently. Virgin Mobile USA Cyber Monday page >>
Military Discounts:
Maybe
Official Coupons Page:
Maybe
It appears that Virgin Mobile USA may not offer official coupons page currently. Virgin Mobile USA official coupons page >>
Student Discounts:
Maybe
It appears that Virgin Mobile USA may not offer student discounts currently. Virgin Mobile USA student discounts >>
Price Matching:
Maybe
It appears that Virgin Mobile USA may not offer price matching currently. Virgin Mobile USA price matching >>
Senior Discounts:
Maybe
It appears that Virgin Mobile USA may not offer senior discounts currently. Virginmobileusa.com senior discounts >>
Birthday Discounts:
Maybe
It appears that Virgin Mobile USA may not offer birthday discounts currently. Virgin Mobile USA birthday discounts >>
Competitor Coupons:
Maybe
It appears that Virgin Mobile USA may not accept competitor coupons currently. Virgin Mobile USA competitor coupons >>
AARP Discounts:
Maybe
It appears that Virgin Mobile USA may not offer AARP discounts currently. Virginmobileusa.com AARP discounts >>
Coupon Stacking:
Maybe
Customer Service Features
Contact Information:
Yes
Virgin Mobile USA offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Virginmobileusa.com contact information >>
Money-back Guarantee:
Maybe
Gift Cards:
Maybe
It appears that Virgin Mobile USA may not offer gift cards currently. Virgin Mobile USA gift cards >>
Loyalty Programs:
Maybe
It appears that Virgin Mobile USA may not offer loyalty programs currently. Virginmobileusa.com loyalty programs >>
Customer Reviews:
Maybe
It appears that Virgin Mobile USA may not offer customer reviews currently. Virgin Mobile USA customer service >>
Social Media Pages:
Maybe
It appears that Virgin Mobile USA may not offer social media pages currently. Virginmobileusa.com social media pages >>
Financing Options
Affirm Financing:
Maybe
It appears that Virgin Mobile USA may not accept Affirm financing currently. Virginmobileusa.com Affirm financing >>
Afterpay Financing:
Maybe
It appears that Virgin Mobile USA may not accept Afterpay financing currently. Virginmobileusa.com Afterpay financing >>
QuadPay Financing:
Maybe
It appears that Virgin Mobile USA may not accept QuadPay financing currently. Virgin Mobile USA QuadPay financing >>
Sezzle Financing:
No
Klarna Financing:
Maybe
It appears that Virgin Mobile USA may not accept Klarna financing currently. Virgin Mobile USA Klarna financing >>
Bread Financing:
Maybe
Website Features
Website Security & Privacy:
Maybe
Mobile Apps:
Maybe
It appears that Virgin Mobile USA may not offer mobile apps currently. Virginmobileusa.com mobile apps >>
Marketing Programs
Affiliate Programs:
Yes
Virgin Mobile USA offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Virgin Mobile USA affiliate programs >>
View all features

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