Virgin Mobile USA customer reviews? How is Virgin Mobile USA rated on BBB, Yelp, Glassdoor, or Reddit?

Is Virgin Mobile USA legit? How are Virgin Mobile USA's customer reviews and ratings? Do people complain about Virgin Mobile USA? Is Virgin Mobile USA a scam?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
138
Posted Jul 14, 2018

Yelp

Generally, the feedback on Virgin Mobile USA on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with Virgin Mobile USA locally are have had some issues Virgin Mobile USA's customer service, but generally have had a satisfactory experience with them.

You can see Virgin Mobile USA's Yelp reviews here.

Better Business Bureau (BBB)

Virgin Mobile USA has a mid-range to positive rating on BBB of between B- to B+. The Better Business Bureau has enough data on Virgin Mobile USA to assign a grade to them, and they've assigned them a generally positive score. Most likely, Virgin Mobile USA has responded in a timely fashion to the majority of customer complaints such that most customers have been satisfied and the BBB has recorded a generally positive score for the company. It is possible that some customer complaints were not resolved to the satisfaction of the customer, leading to a slightly decreased BBB rating.

You can see Virgin Mobile USA's BBB rating and scorecard here.

Glassdoor

Virgin Mobile USA has neutral to slightly positive feedback on Glassdoor. Out of 27 ratings Virgin Mobile USA has received a 3 star rating by current and former employees. This indicates that Virgin Mobile USA likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Virgin Mobile USA's Glassdoor reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Virgin Mobile USA.

Generally, the feedback on Virgin Mobile USA among Redditors has been negative. Most of the responses to this thread about Virgin Mobile USA were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on Virgin Mobile USA here.

Learn more at virginmobileusa.com.

Amazon.com is also offering discounts on select Virgin Mobile USA items on their website.

This user rated Virgin Mobile USA's customer service: 4.0
Upvote
Not helpful
Rated 4.0 - 36 reviews

About Virgin Mobile USA

Virgin Mobile USA is a major prepaid cell phones company operating the e-commerce site virginmobileusa.com. Virgin Mobile USA sells its products and services in the prepaid cell phones vertical, offering discounts and promo codes to its customers infrequently. Virgin Mobile USA has good ratings among shoppers on Knoji, with 36 ratings and an average rating of 4.0 stars. Virgin Mobile USA scores well compared to other brands in the prepaid cell phones industry, providing 6 e-commerce features to better serve its customers.

Virgin Mobile USA's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that Virgin Mobile USA may not offer free returns & exchanges currently. Read full answer >>
Free Shipping:
Yes
Virgin Mobile USA offers free shipping on all qualifying orders. Get free delivery on your order from Virgin Mobile USA, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Maybe
It appears that Virgin Mobile USA may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Virgin Mobile USA may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Maybe
It appears that Virgin Mobile USA may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that Virgin Mobile USA may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Virgin Mobile USA may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Virgin Mobile USA supports a promo code box on their website. Check the Virgin Mobile USA promo codes page for the latest coupon codes from Virgin Mobile USA. Read full answer >>
Sales:
Maybe
It appears that Virgin Mobile USA may not offer sales currently. Read full answer >>
Black Friday Ad:
Maybe
It appears that Virgin Mobile USA may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Virgin Mobile USA may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Virgin Mobile USA may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that Virgin Mobile USA may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that Virgin Mobile USA may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Virgin Mobile USA may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Virgin Mobile USA may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Virgin Mobile USA may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Virgin Mobile USA may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Virgin Mobile USA may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Virgin Mobile USA offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Virgin Mobile USA may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Maybe
It appears that Virgin Mobile USA may not offer gift cards currently. Read full answer >>
Loyalty Programs:
Maybe
It appears that Virgin Mobile USA may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Virgin Mobile USA may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Virgin Mobile USA may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Virgin Mobile USA may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Virgin Mobile USA may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Virgin Mobile USA may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Virgin Mobile USA may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Maybe
It appears that Virgin Mobile USA may not offer website security & privacy currently. Read full answer >>
Mobile Apps:
Maybe
It appears that Virgin Mobile USA may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Virgin Mobile USA offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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